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Set up reminders

Nylas can send email or webhook reminders for upcoming events. When you set up a reminder, you can configure the following:

  • Reminder type: You can specify the reminder type (email or webhook) in the Configuration object. The Scheduler Editor UI only shows the email reminder settings.
  • Reminder time: The time when the reminder will be sent.
  • Recipients (Email only): Host, Guest, or All. By default, Nylas sends reminders to all.
    • Host includes the organizer and participants within the organizer's the organizer’s team or company.
    • Guest includes the person who booked the event and the additional guest that they added.
  • Email subject (Email only): You can customize the email subject.

📝 Microsoft account users might receive duplicate email notifications, including booking confirmations, rescheduling and cancellation notifications, and reminders. This is because of the way Microsoft handles email notifications. Besides the Nylas Scheduler notifications you set, Microsoft sends email notifications to the organizer and attendees of an event. Microsoft doesn't provide a way to disable these notifications.

Set up a reminder using the Scheduler API

You can add the reminders array to a Configuration when you make a Create Configuration request or an Update Configuration request.

If you want to use webhook reminders, you also need to subscribe to the booking.reminder webhook trigger.

🚀 The booking.reminder trigger is coming to the v3 Dashboard soon. In the meantime, you can use the Webhooks API to subscribe to the trigger.

  "event_booking": {
    "reminders": [{
      "type": "email",
      "minutes_before_event": 30,
      "recipient": "all",
      "email_subject": "Meet Nylas in 30 minutes!"
    }]
  }   
  "event_booking": {
    "reminders": [{
      "type": "webhook",
      "minutes_before_event": 30
    }]
  }

Set up an email reminder using the Scheduler Editor UI

You can use the nylas-reminder-emails component to allow organizers to create and manage email reminders from the Scheduler Editor.

By default, the Scheduler Editor includes the Communications tab where organizers can customize their email confirmation emails and email reminders. To create a reminder from the Scheduler Editor UI:

  1. In the Scheduler Editor, click Communications from the navigation.
  2. Click New Reminder.
  3. Set the reminder details.
  4. Click Save change.