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Customize confirmation emails

You can customize the confirmation email that Scheduler sends when a booking is confirmed. You can add your company logo and change the email title and body.

📝 Microsoft account users might receive duplicate email notifications, including booking confirmations, rescheduling and cancellation notifications, and reminders. This is because of the way Microsoft handles email notifications. Besides the Nylas Scheduler notifications you set, Microsoft sends email notifications to the organizer and attendees of an event. Microsoft doesn't provide a way to disable these notifications.

Add a company logo URL

You can add a URL where the company's logo image is hosted online, either using the Scheduler API or using the Scheduler Editor.

  • The URL must be publicly accessible.
  • Images should be limited to a maximum height of 100px and a maximum width of 200px.

Add a company logo URL using the Scheduler API

You can make a Create Configuration request or an Update Configuration request request to add the email_template object with logo.

"scheduler": {
  "email_template": {
    "logo": "https://www.example.com/logo"
  }
}

Add a company logo URL using the Scheduler Editor

You can use the nylas-confirmation-email component to allow organizers to customize confirmation emails.

By default, the Scheduler Editor includes the Communications tab where organizers can customize their email notifications.

  1. In the Scheduler Editor, click Communications from the navigation.
  2. Enter Company logo URL.
    The Scheduler Editor displays a preview of the logo on the right.
  3. Click Save change.

Change the email title and body

You can change the email title and body either using the Scheduler API or using the Scheduler Editor.

🔍 The email title refers to a headline within the body of the email. This is different from the subject line, which is the text that appears in the recipient's inbox.

Change the email title and body using the Scheduler API

You can make a Create Configuration request or an Update Configuration request request to add the email_template object with booking_confirmed.title and booking_confirmed.body.

"scheduler": {
  "email_template": {
    "booking_confirmed": {
      "title": "Upcoming event with Nylas"
      "body": "Hello, this is to confirm your upcoming event with Nylas."
    }
  }
}

Change the email title using the Scheduler Editor

You can use the nylas-confirmation-email component to allow organizers to customize confirmation emails.

By default, the Scheduler Editor includes the Communications tab where organizers can customize their email notifications.

  1. In the Scheduler Editor, click Communications from the navigation.
  2. Under Email message, set Custom email title and Additional info.
  3. Click Save change.